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Contact Mighty K9: Who to Call, Email or Write To
For tracking, changes and refunds on a Mighty K9 order you have placed, call the order desk at +1 (302) 200-3480 or email [email protected] with your order ID. For questions about gomightyk9.com pages, privacy or press, email [email protected]. That inbox cannot see orders. If your dog seems unwell, call your vet first.
Written by the Mighty K9 editorial teamUpdated
Get in touch
How do I contact Mighty K9?
Four ways in. Pick the one that matches your question.
Tracking and refunds
+1 (302) 200-3480
[email protected]
BuyGoods order desk. This desk can see your order. Have your order ID ready.
This website
Mon-Fri 9:00am-5:00pm ET. Pages, typos, privacy, press. This inbox cannot see orders.
Office (New York)
712 Fifth Avenue, Floor 8
New York, NY 10019
Mail only. No walk-in sales.
Returns (New York)
1790 Broadway, Floor 11
New York, NY 10019
Include your full name, email and order ID. Buyer pays return shipping. Use a tracked service.
Most questions are about an order, and only the order desk can see orders. The website team writes and fixes the pages on gomightyk9.com. We are Gomightyk9, an authorized Mighty K9 shop, not the manufacturer, so product questions about how the bottle is made go to the order desk, which can pass them on to the brand.
Right channel
Which Mighty K9 contact handles what?
Match your question to the right inbox and you skip a round of forwarding. Use this table as a quick guide.
| Your question | Contact | What to include |
|---|---|---|
| Place, change or cancel an order | +1 (302) 200-3480 or [email protected] | Order ID, name, email used at checkout |
| Tracking or a late package | +1 (302) 200-3480 or [email protected] | Order ID and shipping address |
| Refund under the 30-day guarantee | +1 (302) 200-3480 | Order ID; ask for a return authorization (RMA) number |
| Mailing bottles back | 1790 Broadway, Floor 11, New York, NY 10019, USA | Your full name, email and order ID |
| A typo or wrong fact on a page | [email protected] | The page link and what looks wrong |
| Privacy or data requests | [email protected] | Your request and how to reach you |
| Press and partnerships | [email protected] | Your outlet and deadline |
| Your dog seems unwell | Your vet, or a poison line | The bottle, your dog's weight and how much was swallowed |
Hours
When can you reach Mighty K9 support?
The website inbox is staffed Mon-Fri 9:00am-5:00pm ET. Emails sent on a weekend or holiday are read on the next working day.
The order desk does not publish its hours on the sales page we checked. If no one answers, leave a message with your order ID and a callback number, or email [email protected] so there is a written record.
Neither the order desk nor the sales page states how fast replies come. We will not make up a promise. If a refund deadline is close, call rather than email, and note the date and time of your call.
The office at 712 Fifth Avenue, Floor 8, New York, NY 10019, USA handles mail only. There is no walk-in shop, and bottles are not sold over the counter.
Before you call
What should you have ready when you contact Mighty K9?
A minute of prep saves a second call.
Your order ID
It is in the confirmation email from checkout. Search your inbox and spam folder for "Mighty K9" if you cannot find it. Every refund starts with this number.
The lot number
Look on the bottle base or label edge for a lot and best-by date. The images we were given do not show where they are printed, so check the whole bottle.
Your dog's details
If you are reporting a problem, note your dog's age, breed, weight, the date you started, how much you gave, and what happened. Add any medicines.
The seller has shared a lot reference, MK-26/GO-8585, and a certificate reference, MK-8585-26-GO. These are seller codes, not lab results. You can ask the order desk how to match them to your bottle; our batch verify page explains what they can and cannot tell you.
Refunds
How do I contact Mighty K9 about a refund?
Before day 30, call +1 (302) 200-3480 with your order ID. The sales page offers a 30-day money-back guarantee, empty bottles included, and return shipping is not covered.
Call the desk
Say you want a refund under the 30-day guarantee and ask for a return authorization (RMA) number.
Mail the bottles
Send them to 1790 Broadway, Floor 11, New York, NY 10019, USA with your full name, email and order ID. Buyer pays return shipping. Use a tracked service.
Watch for the refund
Expect it 3-5 business days after the returned bottles are credited, then 5-10 days for your card issuer to post it. Keep your tracking number until it posts.
The full rules are on the guarantee page and the refund policy.
Try Mighty K9 for 30 days2 mL over one meal a day · money back even on empty bottles · ships from the U.S.
Order nowEmergencies
Who do you call if your dog has a reaction to Mighty K9?
Call your vet first, not the order desk. Neither the desk nor the website team can give veterinary advice, and a dog in trouble needs someone who can examine it.
Call your vet, or an animal poison line: Pet Poison Helpline (855) 764-7661 ($89 per incident) (Pet Poison Helpline) or ASPCA Animal Poison Control (888) 426-4435 (a fee may apply) (ASPCA, Poison Control). Both answer 24 hours a day. Have the bottle in hand.
Signs that need a vet the same day include repeated vomiting, belly pain, diarrhea or a dog who will not eat. Those can be signs of pancreatitis, and fatty food is a common trigger (Merck Vet Manual, Pancreatitis). After your dog is safe, tell the order desk so the brand learns about it too.
Report a problem
How do I report a Mighty K9 problem to the FDA?
File a report through FDA's Safety Reporting Portal. FDA asks for the product name, lot number, best-by date, where you bought it, and your vet's records (FDA, Report a complaint). Keep the bottle and any packaging until the report is done.
- Write down what happened and when, while it is fresh.
- Ask your vet for a copy of the visit notes and any test results.
- Take clear photos of the label, the lot code and the bottle base.
- Note the order ID so the report links to a real purchase.
Reports help FDA spot patterns across many owners. You can also learn more about possible side effects and what to watch for.
Who we are
Who answers the gomightyk9.com inbox?
The Mighty K9 editorial team reads every message sent to [email protected]. We fix wrong facts, answer questions about how pages are written, and pass order questions to the desk. More about us on the about page.
FAQ
Contacting Mighty K9: common questions
What is the Mighty K9 customer service phone number?
The order desk number is +1 (302) 200-3480. It handles tracking, changes and refunds, and it can see your order. Have your order ID from the confirmation email ready before you call.
Does Mighty K9 have a customer service email?
Yes. Order questions go to [email protected], the sales and order email. Questions about the gomightyk9.com website, privacy or press go to [email protected]. Only the sales email reaches someone who can look up an order.
Where is the Mighty K9 office?
The office listed for gomightyk9.com is at 712 Fifth Avenue, Floor 8, New York, NY 10019, USA. It accepts mail only and is not a store. Returns go to a different New York address: 1790 Broadway, Floor 11, New York, NY 10019, USA.
How fast does Mighty K9 reply to emails?
Reply times are not published by the order desk or the sales page. The website inbox is staffed Mon-Fri 9:00am-5:00pm ET. If you are close to the 30-day refund deadline, call instead of emailing, and note when you called.
Can I cancel a Mighty K9 order?
Call the order desk at +1 (302) 200-3480 as soon as possible with your order ID. The desk can see whether the order has shipped. If it already left, the 30-day money-back guarantee still applies once it arrives.
Who do I call if my dog got sick after Mighty K9?
Call your vet first, or the Pet Poison Helpline at (855) 764-7661, which charges $89 per incident (Pet Poison Helpline). After your dog is safe, tell the order desk and consider a report on FDA's Safety Reporting Portal with the lot number.
Is gomightyk9.com the Mighty K9 manufacturer?
No. Gomightyk9 is an authorized Mighty K9 shop, not the manufacturer, and it earns money when people buy through its order links. The label images do not name a manufacturer; the order desk can pass product questions to the brand.
Who wrote this
Written and reviewed by
Plain-language pages built from the label, the sales page and linked veterinary and government sources.
Last updated . Our editorial standards and the way we check reviews are published. This website is run by Gomightyk9, an authorized Mighty K9 shop, not by the manufacturer. We earn money when you buy through our order links.
Keep reading
More about Mighty K9
Guarantee
How the 30-day money-back guarantee works, empty bottles included, and how to claim it step by step.
Read more
Refund policy
The refund policy in plain terms: eligibility, steps, return shipping, timing and damaged items.
Read moreShipping
How orders ship, where the tracking link lives, and what to do if a bottle arrives late or broken.
Read moreAuthorized U.S. shop for Mighty K9
Ready to try Mighty K9?
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