Official websitePolicy
Mighty K9 Refund Policy
Orders placed through the brand's checkout can be refunded within 30 days, including empty bottles, per the sales page. Call +1 (302) 200-3480 with your order ID, ask for a return authorization (RMA) number, and mail the bottles to 1790 Broadway, Floor 11, New York, NY 10019, USA at your own cost. Refunds are sent 3-5 business days after the returned bottles are credited, then 5-10 days for your card issuer to post it. Anything the sales page does not publish is marked below.
Written by the Mighty K9 editorial teamUpdated
About this policy
What is the Mighty K9 refund policy?
Mighty K9 orders can be returned for a refund within 30 days, even when the bottles are empty. The buyer pays return shipping. Refunds are handled by the BuyGoods order desk, which processes orders placed through the brand's checkout.
This policy restates the terms on the sales page and the order desk details as of October 11, 2026. It is a draft for the seller to review. Where a term is not published, we write "not published; ask the order desk" instead of guessing. If the seller's terms change, the order desk's answer wins.
Gomightyk9 runs this website as an authorized Mighty K9 shop. We are not the manufacturer, and we do not process refunds ourselves. For a plain-language walkthrough, see the guarantee page.
1. Scope
Who does the Mighty K9 refund policy cover?
The policy covers anyone who bought Mighty K9 through the brand's secure checkout, including orders that started from an order button on this website. Every pack size is covered: 1, 3 or 6 bottles.
It does not cover bottles bought from a marketplace, a store or any other seller. Those sellers set their own return rules. The order desk needs an order ID from the brand's checkout to find a purchase, and it cannot see orders placed anywhere else. More on this on where to buy.
2. Eligibility
Which Mighty K9 orders qualify for a refund?
| Situation | Eligible? | Notes |
|---|---|---|
| Unopened bottles, within 30 days | Yes | Return shipping paid by the buyer |
| Opened or partly used bottles, within 30 days | Yes | The sales page includes used bottles |
| Empty bottles, within 30 days | Yes | Send the empty bottles back |
| Requests after 30 days | Not published; ask the order desk | No refund is promised outside the window |
| Bottles bought from another seller | No | Contact that seller |
| Damaged or wrong item on arrival | Contact the desk | See section 6 |
| Partial refunds for part of a pack | Not published; ask the order desk | Ask before mailing |
The 30-day window is a money-back term, not a measure of how long the product takes to show results.
3. Steps
How do I request a Mighty K9 refund?
Contact the order desk
Call +1 (302) 200-3480 or email [email protected] within the 30-day window. Give your order ID and the email used at checkout.
Get a return authorization
The brand's store page mentions a return authorization (RMA) number. Ask for one before you mail anything.
Pack every bottle
Include all bottles from the order, full, partly used or empty. Add a note with your full name, email and order ID, plus the RMA number.
Mail it with tracking
Send the package to 1790 Broadway, Floor 11, New York, NY 10019, USA. Keep the receipt and tracking number until your refund posts.
Emails to [email protected] do not start a refund. That inbox is for website questions and cannot see orders.
4. Return shipping
Who pays to ship a Mighty K9 return?
The buyer pays return shipping. The sales page states that return shipping is not included in the guarantee. Original shipping charges, if any were paid, are not addressed on the sales page: not published; ask the order desk.
- Use a tracked service so you can show when the package arrived.
- Cap each bottle tightly and wrap it, since amber glass can break and oil can leak.
- Write the RMA number on the outside of the box.
A restocking fee is not published on the sales page. This policy lists none; ask the order desk to confirm.
5. Refund method and timing
When will my Mighty K9 refund arrive?
Refunds are sent 3-5 business days after the returned bottles are credited, then 5-10 days for your card issuer to post it. The clock starts when the returns team credits the bottles, not on the day you mail them. Allow for mailing time on top.
The refund method is not published in detail. Because the timing refers to your card issuer, expect it to go back to the card or payment account you used at checkout. Store credit or exchanges are not published; ask the order desk.
Order confirmation email, RMA number, mailing receipt and return tracking number.
6. Damaged or wrong items
What if my Mighty K9 order arrives damaged or wrong?
Contact the order desk at +1 (302) 200-3480 as soon as you open the box. Photograph the outer box, the label and every bottle before you throw anything away. Describe what is wrong: a cracked bottle, a leak, a missing bottle or the wrong item.
Whether the desk replaces the item or refunds it, and whether you must send damaged goods back, is not published; ask the order desk. If a bottle is cracked or leaking, do not give its oil to your dog. Delivery questions are covered on the shipping page.
7. Chargebacks
Should I file a chargeback for a Mighty K9 order?
Please contact the order desk first. Most refund problems are faster to fix with one phone call and your order ID than through a card dispute, which can take weeks.
You keep every right your card issuer and the law give you. If the desk does not respond, or a refund you were promised does not arrive within the stated time, you may contact your card issuer. Have your order email, RMA number and return tracking ready. How the seller handles a chargeback on its side is not published; ask the order desk.
8. Contact
Who do I contact about a Mighty K9 refund?
| Need | Contact | Can see orders? |
|---|---|---|
| Refunds, returns, RMA numbers | +1 (302) 200-3480 (BuyGoods order desk) | Yes |
| Order and sales email | [email protected] | Yes |
| Return mailing address | 1790 Broadway, Floor 11, New York, NY 10019, USA | Receives returns |
| Website questions, typos, privacy | [email protected] (Mon-Fri 9:00am-5:00pm ET) | No |
| Office address | 712 Fifth Avenue, Floor 8, New York, NY 10019, USA | No |
All contact options are listed on the contact page. Our full terms and conditions cover the use of this website.
Summary
Mighty K9 refund policy in one line
FAQ
Mighty K9 refund policy FAQ
What is the Mighty K9 return policy?
Mighty K9 can be returned for a refund within 30 days when bought through the brand's checkout, including empty bottles. The buyer pays return shipping. Call +1 (302) 200-3480 with your order ID, ask for an RMA number, and mail the bottles to the returns address.
Can I return opened Mighty K9 bottles?
Yes. The sales page says the 30-day guarantee includes empty bottles, so opened and partly used bottles qualify too. Send back every bottle from the order, capped tightly, with your name, email, order ID and RMA number.
Does Mighty K9 refund shipping costs?
You pay to mail the bottles back, because return shipping is not included. Whether the original shipping charge is refunded is not published on the sales page. Ask the order desk when you call to start the return.
How do I contact Mighty K9 about a refund?
Call the order desk at +1 (302) 200-3480 or email [email protected]. The website email cannot see orders and cannot process refunds. Have your order ID ready, plus the email address you used at checkout.
Will Mighty K9 refund a damaged bottle?
Call the order desk as soon as you open the box, with photos of the damage and your order ID. The published terms do not say whether a damaged item is replaced or refunded, so ask the desk which option applies.
Can I dispute a Mighty K9 charge with my bank?
You can, but call the order desk first, since a refund through the desk is usually faster. If a promised refund does not arrive in the stated time, contact your card issuer with your order email, RMA number and tracking.
Who wrote this
Written and reviewed by
Plain-language pages built from the label, the sales page and linked veterinary and government sources.
Last updated . Our editorial standards and the way we check reviews are published. This website is run by Gomightyk9, an authorized Mighty K9 shop, not by the manufacturer. We earn money when you buy through our order links.
Keep reading
More about Mighty K9
Guarantee
How the 30-day money-back guarantee works, empty bottles included, and how to claim it step by step.
Read more
Shipping
How orders ship, where the tracking link lives, and what to do if a bottle arrives late or broken.
Read more
Contact
The right phone, email and address for order support, refunds, returns and website questions.
Read moreAuthorized U.S. shop for Mighty K9
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